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Our Guarantee To You: All soldbyangels products are unconditionally guaranteed against manufacturer’s mechanical defects. Ballpoint pen refills have a minimum shelf life of approximately 2 years. Battery powered products will be shipped with fresh batteries, however, we cannot guarantee the longevity of the battery since it is totally dependent upon usage.
About Production Time and Shipping Times: All soldbyangels products have both a "production time" and a "shipping time". Adding these two values together will provide an approximate date that you can expect to receive your order.
Each product will have a "standard production time" that is noted in the product details. A product may also have a "rush production service" option that will reduce production time to 3 working days. See your individual product choices for more information. We offer a variety of shipping service levels to afford our customers the most flexibility in determining when you will receive your order.
**SPECIAL HOLIDAY'S NOTE** - With the Holiday's upon us, and with the extended Holiday period this year, soldbyangels wants to be sure that you will be satisfied with your order. While soldbyangels will remain open during the Holidays, many of our factories are operating under reduced schedules. IF YOUR ORDER IS CRITICALLY TIME SENSITIVE, PLEASE CONTACT US IMMEDIATELY SO THAT WE MAY CONFIRM THAT THE PRODUCT YOU WISH TO ORDER WILL NOT BE DELAYED BY FACTORY SCHEDULES.
Order Cancellation Policy: Any order cancelled within 24 business hours of placement will incur no order cancellation charge, with the exception of any "24 Hour Service" or "24 Hour Rush Service" products. Because of production time requirements, those items may be cancelled only if the product has not yet been printed. Please contact us immediately for these situations so that we may attempt to cancel the order.
Any non-rush order cancelled after 24 business hours will incur a $25.00 order cancellation fee, which will be automatically deducted from your refund.
soldbyangels reserves the right to cancel/not accept any order for any reason as determined by soldbyangels management with no cancellation fee assessed.
Return Policy: A happy customer is a repeat customer, and we want you to remain a soldbyangels customer. We will offer a total refund on any item that you do not feel is imprinted correctly to your request. However, we do have to make the following stipulations:
responsible for return shipping of the product. Please ship using a
carrier that provide tracking numbers and proof of delivery. We
recommend UPS or FEDEX.
cannot be responsible for items lost by the carrier.
Generally, prices include one color silk-screened imprint on barrel
up to 5 lines of straight line copy, or as noted on specific
product's ordering page..